Customer Care

We maximise efficiency and productivity

 

 

 

Preventive Maintenance

We maximise efficiency and productivity

Preventive Maintenance

 

  • Strategic approach

  • Minimise downtimes

  • Extend the service life of systems

  • Increase production reliability

  • Ensuring quality

  • Supporting your OEE

  • Avoid accidents

  • Compliance with regulations and standards

QuickInspect

 

  • Common basis of a maintenance contract

    • Clear, transparent definition of the initial situation

QuickInspect

 

  • System inspection

    • Status of all components documented

  • Cost transparency

    • Sound base for a cost estimate

  • Tailor-made maintenance plan

Maintenance contract

 

  • Basic result QuickInspect

  • Agreement on requirements and scope

  • Determination of start date

 

On-site maintenance

 

  • Scheduling

    • 6-8 weeks in advance

    • Enables production planning

  • Required material is at the machine

  • Maintenance according to predefined scope

    • Complete system

    • Check of all settings

  • Minor repairs

  • Maintenance report

 

 

 

 

Remote Maintenance

We maximise efficiency and productivity

 

 

Support

 

  • We offer 1:1 communication

  • Experienced Customer Care supporter

  • Short cut to productivity

 

 

 

Smart Glasses

 

  • Customer support with state-of-the-art technologies

TeamViewer Pilot

 

  • Customer support via live video

  • Direct professional help from Customer Care Support

  • Operator can use freely available APP

 

 

 

Repair and Exchange Programme

We maximise efficiency and productivity

Repair and Exchange Programme

  • Immediately available

  • Factory refurbished

  • 12 month warranty

  • Like new

    Products in the Exchange programme

    • ULT-300 Glue monitoring sensor
    • GDX 1000 Glue monitoring sensor
    • LNT-300 Disc glue monitoring sensor
    • MLT-40 Multi-track glue monitoring sensor
    • ULT-400-XL Glue monitoring sensor XL
    • CT-300 Colour code reading head
    • SCAN-400
    • Xtend³ touch screen 15.6"
    • Xtend³ Touch Screen 21.5"
    • KPE9-PMDRE6 Adhesive conveyor unit  
    • DPP-8 Adhesive conveyor unit
    • HM-500-1x2-FC Surface application head
    • Bypass XMG-100 Large devices

     

     

     

    Solution Center

    We maximise efficiency and productivity

    Solution Center

    Where the heart of application technology beats
     

    • Baumer hhs Headquarter, Krefeld

      • Folding carton, print finishing, packaging and corrugated

      • 280 m²

      • Adhesive tests

      • Application tests

      • Productivity tests

      • Adhesive qualification
         

    • Baumer hhs Italy, Milan

      • Tobacco

    Customer training

    Optimize the potential of your team!

     

    • Certified training programmes

      • Hot melt

      • Cold glue

      • Folding carton

      • Corrugated board

    • Individual training programmes

      • Exclusive customer training programmes

    • More than 200 operators trained per year

     

     

    Scan the code to book your training!